HOST/HOSTESS TRAINING MANUAL

In order to get consistent results from your staff, it's essential to have your employees all pulling in the same direction using the same standards and operating knowledge.

The Host/Hostess Training Manual will save you countless number of hours and frustration researching and scouring the internet trying to put together your own manual.

The Host/Hostess Training Manual is complete and ready to use immediately (just add your logo and bar name and you're all set). You can also use it as a template and customize it as you see fit for your bar's operations.


NON-MEMBER PRICE: $39.97. Click here to purchase.

MEMBER PRICE: Included in site membership. Click here to download.


The Host/Hostess Training Manual covers the following:

• delivering excellent customer service



• greeting customers



• handling special customer requests



• working with multiple guests at same time



• helping bus tables



• shift changes



• how to bid farewell to customers



• handling customer complaints



• alcohol awareness



• checking id's
  
  
• appearance and uniform requirements



• attendance and tardiness



• host/hostess do's and don'ts



• how to use waitlist



• seating guests



• taking reservations



• takeout orders



• opening, ongoing, and closing procedures



• cleaning and organizing host/hostess station



• procedures for answering the telephone



• training manual consists of 38 pages relating specifically to the host/hostess position



• is professionally designed and ready to use